It says "Your identity cannot be verified" - what should I do?

If your identity cannot be verified, there is always a reason.

There are various reasons why your identity may not be able to be verified. To ensure the best possible results make sure you 

  1. Input an address where you have lived for at least 3 months 
  2. Input your date of birth
  3. Enter you SSN 

We do not store any of this information, but it is used to pinpoint unique knowledge-based questions to help prove your identity. If unable to be verified, please contact the organization that sent you the request.