How do I confirm my client's account information?

Follow these steps to send a request to your client to validate their identity and confirm their account information

***NOTE: This article is specific to the newest version of CertifID. If your account is not on the updated version you may not have access to these features.***

 

First, login, then start at the CertifID dashboard and click on New Request in the top right corner of the screen.

Screen Shot 2021-08-10 at 10.08.21 AM

 

Next, you will be brought to the New Request screen, where you will fill out the details of the request. You will need to choose which Account/Office you'd like to send the request from, and then choose your Request type.

Screen Shot 2021-08-10 at 10.12.30 AM

Then, fill out the contact information for your Recipient. You'll need to enter their full legal name, email address, and phone number. You'll also need to choose the Recipient type (commonly a seller) and this is also where you can enter a file number for your records.

Next, you can add the property associated with the transaction (optional), and then select the Underwriter being used. Also enter the account information you've received from your customer here, including their routing number and account name and number. When you enter the routing number, you'll receive an immediate notice of what bank that is associated with, and if there is a correspondent bank needed.

Finally, there are few more optional fields that can be filled out, including expected settlement date, transaction value, and a spot to enter a custom message to your client. Click Next and you'll be brought to a final screen to double check all of the information is correct.

Screen Shot 2021-08-10 at 10.45.30 AM

When you have verified that everything is correct, click Send! Your client will receive an email request to verify their banking information.

 

 

For any additional information, please contact your Customer Success Manager or reach us at support@certifid.com.