Buyers & Sellers

Answers to common questions from buyers and sellers

6 articles in this collection
Written by Bill Hook, Katie Stewart, and Nicole

Having a problem with the Code?

Check out these suggestions for troubleshooting issues with the 2fa code

Written by Katie Stewart
Updated over a week ago

Responding to CertifID Requests

I received an email from CertifID, what now?

CertifID is a secure way for your title company to communicate wiring information, for buyers and sellers.

Written by Katie Stewart
Updated over a week ago

I do not see a CertifID e-mail in my inbox

Check spam, ask the sender.

Written by Bill Hook
Updated over a week ago

What if my phone number is wrong?

If you are trying to receive the 2fa code and you think your phone number is wrong, reach out to your title company.

Written by Nicole
Updated over a week ago

What if I don’t want to fill out my personal information?

Personal Information is something we take very seriously.

Written by Bill Hook
Updated over a week ago

It says "Your identity cannot be verified" - what should I do?

If your identity cannot be verified, there is always a reason.

Written by Bill Hook
Updated over a week ago