There are various reasons why your identity may not be able to be verified. To ensure the best possible results make sure you 

  1. Double-check your legal name was input from the sender 
  2. Input the address you have lived for at least 3 months 
  3. Input your date of birth
  4. Enter you SSN 

We do not store any of this information, but is used to pinpoint unique knowledge-based questions to help proof your identity. If unable to be verified, please contact the person that sent you the request.

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